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FAQs

Here you find everything you need to know before placing an order!

  • WHAT IS KOOKIES BY KYENNIE?
    Kookies by Kyennie is a home-based boutique bakery in Luanda, Angola, specializing in artisanal sugar cookies. Each cookie is handcrafted with premium ingredients and thoughtful detail - made to celebrate life’s sweetest moments in a truly delicious way.
  • WHERE ARE YOU LOCATED?
    I am based in Luanda, Angola.
  • DO YOU OFFER DELIVERY?
    Yes, I offer free delivery within Luanda. Pickup is also available.
  • DO YOU SHIP OUTSIDE OF LUANDA?
    At the moment, I only deliver within Luanda. Shipping outside Luanda (including other provinces or international destinations) is not yet available due to the delicate and perishable nature of my cookies. I am always exploring options to expand - stay tuned on Instagram for updates.
  • DO YOU HAVE A PRICE LIST?
    Because every order is custom-made, prices vary based on design complexity, quantity, packaging, and flavor choice. I offer starting prices and same quotes on my inquiry form or you can message me directly for a tailored estimate. I am happy to work within your theme and budget range.
  • DO YOU OFFER GLUTEN-FREE, DAIRY FREE, OR VEGAN OPTIONS?
    Yes, I offer a gluten-free option! However, cookies are made in a shared kitchen with wheat, dairy, and nuts. Vegan and dairy-free options are not yet available.
  • WHAT TYPES OF COOKIE FLAVOURS DO YOU OFFER?
    I offer a diverse range of cookie flavours to tantalize your taste buds. From classic favourites like vanilla bean sugar cookie and chocolate truffle, to gourmet options like chocolate chip, strawberry lemon zest - there’s something for everyone. All cookies are made to order, fresh and flavourful every time.
  • WHAT INGREDIENTS DO YOU USE?
    My cookies are made with flour, sugar, butter, eggs, and vanilla. I also use food coloring and edible metallics. Please notify me of any allergies.
  • WHAT IS YOUR MINIMUM ORDER?
    Minimum is 1 box (10 cookies/per box).
  • CAN I PLACE A CUSTOM ORDER & HOW?
    Absolutely! I love bringing your cookie ideas to life - whether it's for birthday, baby shower, wedding, or "just because." Simply fill out the inquiry form to get started. Once I receive it, I'll be in touch to confirm your design, check availability, and send over a quote. Let's make something sweet together. ;)
  • WHEN SHOULD I PLACE MY ORDER?
    I recommend ordering 2–3 weeks in advance. Custom slots fill quickly!
  • WHAT SIZE ARE THE COOKIES?
    My standard cookies are approx. 6.5cm–10cm. Minis and large statement cookies are also available upon request.
  • CAN I GIVE THE COOKIES AS GIFTS OR PARTY FAVORS?
    Absolutely! My cookies are perfect for weddings, birthdays, baby showers, and corporate events.
  • HOW SHOULD I STORE THE COOKIES & HOW LONG DO THEY STAY FRESH?
    My cookies are made with premium ingredients and contain zero preservatives. To enjoy them at their best, consume within 7–14 days. Store in a cool, dry place in an airtight container. You can also freeze them to extend freshness for up to 3 months - just let them come to room temperature before serving.
  • CAN I HAVE 2 DIFFERENT FLAVORS IN 1 BOX INSTEAD OF ORDERING 2 BOXES?
    Yes, absolutely! You’re welcome to mix flavors in a single box. Please note: Each additional flavor comes with a 2,000 Kz surcharge per cookie to account for the extra prep and batching.
  • HOW ARE THE COOKIES PACKAGED?
    Each cookie is individually heat-sealed. Gift packaging and satin bows are available.
  • HOW CAN I STAY UPDATED ON YOUR LATEST OFFERINGS AND PROMOTIONS?
    Follow me on Instagram [@kookiesbykyennie] and sign up for my newsletter for updates, seasonal collections and exclusive deals.
  • ARE YOUR COOKIES KOSHER?
    No, my kitchen is not kosher certified at this time.
  • ARE YOU A NUT-FREE FACILITY?
    No. While most cookies do not contain nuts, I am not a nut-free facility and cannot guarantee the absence of cross-contamination.
  • ARE YOUR COOKIES SUITABLE FOR SPECIAL DIETARY NEEDS?
    I offer a gluten-free option. However, all products are made in a kitchen that handles wheat, dairy, eggs and nuts - so I cannot guarantee allergen-free items.
  • DO I HAVE TO PAY THE FULL AMOUNT UPFRONT?
    Yes, since every cookie is custom-made just for you, I start prepping ingredients and designs right after your order is confirmed. That's why I require full payment upfront. All sales are final, as your cookie set is made with love (and a lot of prep behind the scenes)! Thanks so much for understanding.
  • WHAT DO I DO IF MY COOKIES ARRIVE BROKEN?
    I package every order with great care, but once it leaves my hands, I can't control how it's handled. If your cookies arrive damaged, please DO NOT sign the delivery confirmation form. Instead, return the box to the driver right away and send me clear photos of the damage. I'll issue a full refund.
  • ARE DEPOSITS REFUNDABLE?
    Deposits are non-refundable as they secure your booking and preparation begins in advance. Please read my policy before placing an order.
  • DO YOU OFFER RETURNS OR REFUNDS?
    Due to the perishable and/or custom and edible nature of my products, I do not offer returns or refunds. If there's an issue, please contact me and I'll do my best to make it right.
  • I CAN'T MAKE IT TO THE CLASS. CAN I GET A REFUND OR TRANSFER?
    Life happens - I get it! While class fees are non-refundable, I do allow a one-time transfer to another person. Just give me a heads-up at least 48 hours in advance, and your friend (or the lucky one) can enjoy the unique experience in your place.

HOW TO STORE YOUR CUSTOM COOKIES

01

For best taste, consume within 1 week, or up to 2 weeks if kept sealed

02

​Do not refrigerate. Store cookies in their original heat-sealed bags or in an air-tight container at room temperature, away from direct sunlight

03

​Want to keep them longer? Freeze them in their bags, the cookies can be frozen up to 3 months.

04

​Do not microwave to defrost the cookies, but leave them out at a room temperature for about 2 hours.

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